When Will I Receive My Order?
Q: What is the time frame from placing an order to receiving the item at my front door if engraving a picture and a message is requested?
A: Normally we ship within 1 day. If you need it sooner let us know. If you provide us with your zip code we can let you know the estimated time of arrival for UPS ground shipping.
Q: I have large digital images and your cart would not let me to upload it, what is the easiest way to resize photos to smaller size?
Q: If I send you 2 pictures to merge will you send me an e-mail with the 2 pictures merged before printing it on a charm, so that I can proof it first?
A: Sure, we can send you a proof first. Just let us know in "special instructions" that you´d like a proof and we´ll send it over via e-mail.
Q: Can´t add item to cart, what can I do?
A: Minimum browser´s requirements to use picturesongold.com shopping cart
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Q: Hi! I was just browsing your site and noticed that you are located in Staten Island (I live in Brooklyn). I was wondering if this was where I could perhaps visit your store or drop off a picture?? I would like to order a pendant but would rather not pay for shipping a picture if I can just come to your location! Thanks a lot!
A: You can come to out location in Staten Island. We are located at:
1639 Richmond Road, Staten Island, NY 10304
Q: What is a cookie?
A: A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site´s computers and stored on your computer´s hard drive.
The purpose of the cookie is to identify you when you visit our site within certain time in order for us to enhance and customize your online shopping experience.
PicturesOnGold.com requires that your Internet browser supports and accepts cookies. To enable cookie support, view your browser preferences and select the "Accept All Cookies" option.
How to Enable Cookies
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Netscape 7.1/Mozilla 5.0
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Microsoft Internet Explorer 6.0+
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Microsoft Internet Explorer 5.x
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Microsoft Internet Explorer 4.x
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- Click "OK".
Q: How Long does it take get my order?
A: Normally it takes us 1 day from the time we receive your order to process it. The shipping method you select determine your arrival time.
